Have you checked the FAQs?
You can get your question answered immediately by checking the FAQs/Booking Info section of the relevant Secret World.
If you can't find the answer you are looking for in the FAQS/Booking Info, you can also email us. We aim to get back to you within two working days (UK). Please do not send another query before this time as it may result in delays responding. If you are a ticket buyer or holder, please use or include the address you used to book your tickets with to make it easier to find your order.
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