Last Updated 08.11.2018
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Event Specific terms
The Event Provider will supply information about the Event at the time of booking (‘Booking Information’). This information will be specific to the relevant Event and will include the following:
The date of the Event and the nature of the Event location or venue. Precise details will be provided after the booking and prior to the Event date but the Booking Information will specify whether the Event is to be held indoors or outdoors.
Whether the location or venue is accessible to wheelchair users or other less able-bodied customers;
Whether age restrictions apply to the Event and what those restrictions are; and
The identity and contact details for the Event Provider’s ticket agent for the Event.
Tickets are sold via an online booking agent and are subject to the agent’s terms and conditions of sale and to the agent’s booking and administrative fees levied at the point of sale. The Event Provider is not responsible for and does not process, handle or receive the booking and administrative fees and any complaints and/or queries relating to booking and administrative fees s or the booking process should be directed to the booking agent.
Where the Booking Information states that an age restriction applies to the Event the Event Provider will operate a strict ID policy. To gain access to the Event ticket holders must produce a valid form of photographic identification. Accepted forms of identification are UK/EU/International Passports, National Identity Cards and Valid Driving Licenses. Please note that only original documents will be accepted as proof. Refunds will not be provided to those who are not admitted to the Event as a result of failure to provide acceptable identification or who do not comply with the applicable age restriction.
Added value tickets (VIP) are sold at the discretion of the Event Provider. Additional values may include food and beverages, access to restricted areas of the set and personalised, individual experiences.
Refund and Cancellation policy
No Refunds. Once purchased, tickets are non-refundable except, subject to these terms and conditions, on cancellation of the Event by the Event Provider. Tickets cannot be exchanged or returned except in the case of manifest error by us or our agents. It is your responsibility to check that the information contained in the acknowledgement of order and the tickets is accurate. Tickets may not be, resold, reissued or transferred to any other person. They specifically may not be used as rewards or competition prizes. Unauthorised resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation. Tickets remains the property of the Event Provider and are a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price.
Event cancellation. In the unlikely event of our having to cancel an Event entirely due to licensing or other legal restrictions or for safety reasons then the Event Provider will provide notification of the cancellation to the contact information provided by the ticket purchaser. On cancellation, the Event Provider will offer ticket holders the opportunity either; (i) to exchange their tickets for subsequent Secret Cinema performances of the same event or another Secret Cinema event; or (ii) to a refund equal to the face value of the tickets. This option must be exercised within 2 weeks of notification by the Event Provider of the cancellation. Booking fees or other charges levied by the ticket agent are not refundable. This is the Event Provider’s sole liability to ticket holders in the event of cancellation.
Disruption. No ticket exchanges or refunds will be given if the Event or the opening or start of the Event is disrupted or delayed for reasons such as security alerts, traffic incidents, adverse weather conditions and strike action. The Event will commence or continue as soon as the Event Provider is reasonably able to do so. Where the Booking Information states that the Event will be held outdoors customers and their guests are expected to be prepared for inclement weather.
Location and venue
Any location or indication of likely location for an Event given before or at the time of booking is provisional only and subject to confirmation. The Event Provider will confirm the exact location of each Event by email at least 48 hours in advance of the Event using the contact details provided by the ticket purchaser. No refunds or exchanges are available if for any reason any ticket holder is unable or unwilling to travel to the location. The cost of travel to and from the location and venue is the responsibility of the person attending the Event.
Tickets are issued subject to the rules and regulations of the venue which are available from the venue when advised. Breach of the venue’s rules and regulations, breach of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue or Event Provider to refuse admission or eject you from the venue without refund or compensation. This includes failure to comply with any reasonable instruction given by the Event Provider or the venue or (where persons under 18 are admitted to the Event) any attempt by a minor to purchase alcohol or any person who attempts to purchase alcohol for a minor.
The venue may conduct security searches to ensure the safety of patrons and may refuse entry to individuals or to large items of luggage without refund or compensation. A copy of the search policy for each Event will be available upon request at the entry point to the venue.
Food and/or drink may not be brought into the Event. Only items purchased at the venue may be consumed. Patrons with specific dietary requirements must notify the Event Provider at least 5 working days ahead before the Event via email to firstname.lastname@example.org
No trading or promoting is allowed within the venue without the express prior written permission of the Event Provider
Where the Booking Information indicates that the venue and facilities for each Event are wheelchair accessible, this may not include all seating areas due to building restrictions.
Some elements of the Event experience may require physical activity. Haze, strobe lights, and flashing lights may also be in use.
Disabled patrons holding a valid Freedom Pass, Blue Badge, or equivalent (including PIP/DLA recipients) are entitled to one free carer ticket, provided they contact the Event Provider on email@example.com for more information before booking to confirm the accessibility of the venue and to reserve a carer ticket. Please allow a minimum of 48 hours for your enquiry to be processed.
On request, the Event Provider will make a COSHH list available to event visitors from the date of the first show. The list may be subject to change during the Event term and will list only to substances used in the public areas.
On request, the Event Provider will make ingredient lists of all food menu items available to visitors from the date of the first show. All ingredient lists are supplied by the individual traders at the Event and may be subject to change over the course of the Event term. Visitors are advised to ask the individual traders at the Event to enquire about ingredients and make them aware about allergies.
Dress Code and Publicity
The Event will require a specific dress code in accordance with the film. The Event Provider will provide details of the dress code to ticket holders via email and/or our online registration system. Guests are expected to be appropriately dressed at all times.
The unauthorised use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Cameras and laser pens are prohibited, and together with mobile phones with cameras, may be confiscated for the duration of the Event. The Event Promoter accept no responsibility for any personal property.
Ticket holders consent to filming and sound recording as participants in the Event. Recordings may be used for promotional and marketing purposes by Secret Group and its partners.
The Event Provider’s liability to any person in relation to the purchase of tickets for any Event or in relation to the attendance of that person at any Event shall be limited to direct loss and/or damage actually incurred. In addition, the Event Provider’s total liability to such person shall not in any circumstances exceed the value of the ticket for the relevant Event purchased by or on behalf of that person. We shall not be liable for any special or indirect loss or damage irrespective of whether we have been informed of circumstances where such losses might be incurred. The Event Provider does not attempt to limit or exclude its liability for death or personal injury caused by our negligence or that or our employees or agents and any other liability that may not be limited or excluded by applicable law.
No variation to these terms and conditions shall have effect unless in writing and signed by an authorised representative of Secret Group Limited.
These terms and conditions are subject to the laws of England and Wales and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.